FAQ

Delivery of your ordered product will normally be delivered within 2-3 days after receiving your order.Depending on the region, shipping circumstances such as holidays, and traffic conditions, there may be slight delays.

1: Click [Add to Cart] for the product you want to purchase.

2: Check the product, quantity, and amount on the shopping cart screen and click [Proceed to checkout].

3: Enter customer information If you wish to proceed with the purchase procedure, please enter the required information.

4: Select your payment method and click [Next].
・Credit cards: VISA / MASTER / JCB / AMEX / DINERS are accepted.
*One-time payment only.

5: Complete your order. Please confirm your order details and proceed to each payment.
Credit card: If you proceed to [Payment], you will be redirected to the credit card information input screen.
Please enter your card number and click [Make Payment] at the bottom right to complete the payment.
Cash on delivery: Please proceed to [Place an order].
After completing your purchase, you will receive an order confirmation email, so please check it.

Delivery will be by Yamato Transport or Japan Post.
Please note that we cannot specify a delivery company.

In addition to the product price, the following fees will be charged separately.
1: Consumption tax: 10%
2: Shipping is free for purchases over 10,000 yen.

Credit card payment
VISA / MASTER / JCB / AMEX / DINERS are accepted.
*One-time payment only.

You can cancel your order by email (info@hcsuzuki.com) on the same day you placed your order.
Please contact us by 24 hours on the day of your order. Please note that we cannot accept orders after 24:00.
Please contact us with your name, address, and reason for cancellation.

If a return or exchange occurs due to a defect on our part, our staff will thoroughly inspect and package the item before shipping.
However, in the unlikely event that a defect is found in the delivered product,
If you receive something different from what you ordered,
We apologize for the inconvenience, but please email us within 7 days after receiving the product.
Please contact us at info@hcsuzuki.com or by phone.
We will check the details of your order and any defects and resolve the issue as soon as possible.

Returns and exchanges due to customer's convenience We do not accept returns or exchanges due to customer's convenience.
Thank you for your understanding in advance.

No problem. Some customers prefer the flavor of the contents, so please consume it in your preferred way.

The absorption rate is highest before breakfast or before bedtime. In addition, for products with two or more tablets, you can expect more lasting efficacy if you take them separately before breakfast and before bed.

そんなことは全くありません。

過度に取り入れると、栄養素の過剰摂取となり、その分解処理を肝臓などの内蔵器官に強いることになり、むしろ身体への悪影響が懸念されます。

当社商品はあくまでも健康サポート商品ですので、目安を参考として、ご自身の体格などに合わせてご調整下さい。

Yamato Transport or Japan Post

We also accept delivery to delivery boxes.
If you wish, please enter it in the notes section of the order entry screen.

We take great care in packaging our products, and the contents are arranged in the correct order at the time of shipment, but some items may be out of order depending on shipping conditions. There is no effect on quality, so please use it as is.

Ordered items will normally be shipped within 3 business days after receiving your order. (Depending on the region and shipping circumstances, there may be some delays.)

The ordered products will be delivered by Yamato Transport or Japan Post. Please note that we cannot specify the delivery company.

Online shop: 24-hour reception Phone: Weekdays 9:00 a.m. to 6:00 p.m. (excluding weekends and holidays)
Email: 24 hours reception